Privacy Policy

In accordance with the provisions in arts. 13 and 14 of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (in hereinafter, “RGPD”), and articles 6 and 11 of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter, “LOPDGDD”), by the that the right to information is regulated in the collection of data, we inform you of the following extremes.

  1. Who is responsible for the processing of your personal data?

The person responsible for processing the personal data collected through the website is:

Company Name: Ruta de la Cera S.L., CIF/B66957648, Registered in the Mercantile Registry of Barcelona, ​​F14-T45844-B500760 I. 1 dated 03/17/17

Address: C/ Cerdanya Nave 7 P.I La Borda, 08140 Caldes De Montbui, Barcelona

Telephones: 93.688.31.07 / 620.9980.47


  1. For what purpose does Ruta de la Cera S.L. your personal information?

At Ruta de la Cera S.L., we treat your personal data with the utmost respect and compliance with the applicable regulations regarding the protection of personal data.

We treat your data in order to respond to the request that you have sent us in the contact form

We inform you that, under no circumstances, will automated decisions be made based on your profile.

  1. What presence do you have on social media?

Ruta de la Cera S.L, has the following profiles on the main social networks on the Internet: Instagram, Twitter, LinkedIn and Facebook.

Wax Route S.L. is recognized as responsible for the treatment of the data of its users, followers, or people who make comments through them. Likewise, in accordance with the Law on Services of the Information Society and Electronic Commerce, Ruta de la Cera S.L. is exonerated from any type of responsibility derived from comments from users and followers on its social networks. Wax Route S.L. You can use the profiles described above to inform your users about topics that you consider to be of interest to them.

  1. Web page

The visit to the website by the user must be done responsibly and in accordance with current legislation and good faith. The website provides a wide variety of information, services and data. The user assumes responsibility for the correct use of the website.

The use of any of the contents of the website for purposes that are or could be illegal is totally prohibited, as well as the performance of any action that causes or may cause damage or alterations of any kind not consented to by Ruta de la Cera S.L., to the website or its contents.

The company reserves the right to make the modifications it deems appropriate on its website without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they are presented or located. on their servers.

Depending on the purposes, we will need to process some data or others, which in general will be, depending on the case, the following:

  • The website is entirely about the sale of products or services through the internet (e-commerce) of Ruta de la Cera S.L.
  • Ruta de la Cera S.L. makes available to users the possibility of contacting us through contact forms provided for this purpose. The collection and automated processing of data that is carried out through the ‘Contact us’ form of Ruta de la Cera S.L. they are collected in order to process your request.
  • The data may be processed to respond to requests for information about these services.
  • The collection and automated processing of personal data that is carried out through the form or the chat on the website to request a product or service is collected in order to study the possibility of contacting us. In addition, from your registration data, we receive information about the questions asked in order to continue providing customer support or to improve the user experience.
  • The website includes a link that facilitates access to the Platform through which Ruta de la Cera S.L. provides its service of selling products or services through its private area called CUSTOMERS. The personal data included in the aforementioned area will be processed in order to effectively provide the contracted service in accordance with this privacy policy, as well as in accordance with the contractual terms and conditions agreed between Ruta de la Cera S.L and its clients.

The website incorporates third-party components. You can consult the complete information of these in the section To which recipients are your data communicated? of this privacy policy.

  1. How have we obtained your personal data?

These data have been obtained directly from the owner, through the contact form, registration or email that you have sent us, either because you have included your data on our website or because you have requested information from our email.

The categories of data that are processed are:

– Identification data

We inform you that data that the European Data Protection Regulation qualifies as “specially protected categories” (data on health, religion, ideology, union affiliation, etc.) is not processed.

  1. What is the legitimacy for the treatment of your data?

We inform you that the legitimacy for the processing of your personal data in order to manage your query is the consent of the owner of the data to be able to answer the question or query that you send us.

  1. How long do we keep your data?

The processing of the data for the purposes described will be maintained for the time necessary to fulfill the purpose of its collection, as well as to comply with the legal obligations arising from the processing of the data. Notwithstanding that the conservation is necessary for the formulation, exercise or defense of potential claims; whenever permitted by applicable law.

In any case, we will treat your personal data until you request its deletion and, in each email that we send you, you can express your refusal to continue receiving them in a clear, simple and free way.

  1. To which recipients are your data communicated?

In general, Ruta de la Cera S.L will not transfer personal data to third parties, except in those situations in which they can be transferred to collaborators who provide services to Ruta de la Cera S.L., in order to manage the provision of services. services, the contractual and/or pre-contractual relationship with the interested parties or process requests made by them. In these cases, we ensure that recipients respect confidentiality and have adequate measures in place to protect personal data.

Ruta de la Cera S.L., tries to guarantee the security of personal data when they are sent outside the company. The third parties with whom Ruta de la Cera S.L contracts have the obligation to guarantee that the information is treated in accordance with current data protection regulations.

In those cases in which the law may require that personal data be disclosed to public bodies or other parties, only what is strictly necessary for the fulfillment of said legal obligations will be disclosed. You will only transfer your personal data if a law requires you to do so.

Ruta de la Cera S.L. will not transfer or make international transfer of your personal data. We also inform you that Ruta de la Cera S.L. works with several entities that provide a service that requires access to personal data, and therefore, these entities are in charge of processing Ruta de la Cera S.L. The physical server that stores the personal data of the Ruta de la Cera S.L. is located in Spain.

  1. What rights do you have and how can you exercise them?

You, as the owner of personal data, both on your own behalf and through a representative -legal or voluntary- may exercise the rights of access, rectification, limitation of treatment, deletion, opposition, as well as the right to portability of your data. data.

To exercise them, you must contact us via email

indicating in the Subject “Data Protection Rights” or, if you prefer, by mail to Ruta de la Cera S.L. in Caldes de Montbiu, P.I. La Borda, Calle Cerdanya Nave 7, 08140, Barcelona, ​​specifying what right you want to exercise and sending a photocopy of your ID, if there is any doubt about your identity.

Within a maximum period of 30 days – putting all our efforts and the means at our disposal to reduce that period to the maximum possible – from the time we receive your request, you will receive a response from us. If you are not satisfied, you can go to the Spanish Agency for Data Protection to request the protection of rights.

In some cases, the request may be denied if you request that data necessary to comply with legal obligations be deleted or if you do not prove your identity.

Likewise, if you have any complaint about the processing of the data, you can file a claim with the competent data protection authority, to request the protection of rights.

  1. How do we treat the personal data of minors?

As a general rule, Ruta de la Cera S.L. does not use the data of minors in its services, given that they are aimed at adults. In the event that minors’ data is processed, the consent of the parents or legal representatives will be requested for the collection of personal data or, where appropriate, for the automated processing of data in the terms established by current regulations. .

  1. What security measures do we apply to protect your personal data?

Wax Route S.L. has adopted the legally required personal data protection security levels, and seeks to install those additional technical means or measures within its reach to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided to Ruta de la Cera S.L. However, the user must be aware that security measures on the Internet are not impregnable.

Therefore, Ruta de la Cera S.L. is not responsible for hypothetical damages or losses that may arise from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by causes beyond Ruta de la Cera, S.L.; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties. people through illegitimate interference outside the control of Ruta de la Cera, S.L.

  1. International Data Transfer

We do not carry out international data transfer.

However, when we respond to your emails, we send you information about the services you have requested from us. Without knowing it, you may be sharing your personal data and authorizing Facebook (WhatsApp-Instagram); Google (Gmail); Microsoft (Outlook, Hotmail, Skype), etc., and all of its business partners to read and store such data. From Ruta del Cera S.L. We recommend you read their Privacy Policies.

  1. Internal security policy

Security breaches can be caused by workers, third parties, or computer errors. Therefore, we are legally obliged to notify the interested parties if their personal data has been seriously affected within a maximum period of 72 hours. Additionally, users will be notified as soon as the security breach is resolved.

  1. Modification of the privacy policy

This privacy policy can be modified. We recommend that you review the privacy policy from time to time.

This privacy policy has been updated on 03/08/2022. We recommend that you review the privacy policy from time to time.

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